My name is Alex and I'm the author of Reliability Engineering Mindset and creator of Service Level Calculator (among other things).

Social

• LinkedIn

• Substack

• BlueSky

• X (Twitter)

• YouTube

• Github

• Deprecated: Medium (2015-2022)

Other places

• Interview with Charity Majors about my book Reliability Engineering Mindset, goto; podcast, (July 2025) 

• Overcoming the obstacles of rolling out Service Levels across a large organization, Funnel & Grafana meetup (Nov 2024). Stockholm, Sweden: Slides

• CTO Summit (Sept 2024). Hamburg, Germany: Slides

• Rolling out service levels across a large organization, Code Talks (Sept 2024). Hamburg, Germany: Slides

• Intro to Service Levels for Volvo Group (Sept 2024). Göteburg, Sweden: Slides

• Intro to Service Levels for Nordea (June 2024). Poland: Slides

• Intro to Service Levels for Polestar (Feb 2024). Göteburg, Sweden: Slides

• LeadDev webcast: How to become a staff+ engineer, and YouTube Recording, UK (2024)

• Alphalist Podcast: Service Levels & Platform Engineering, Germany (2024)

• Evo Nordic Podcast: SRE & Ownership, UK (2024)

• InfoQ: How to Best Use MTT* Metrics to Optimize Your Incident Response (2022)